Hegar

At my previous job their was a role where you just called insurance companies and asked them incredibly basic questions about what they planned to do for a patient with diagnosis X and plan Y. This information should be searchable in a document with a single correct answer, but insurance companies are too scummy for that to be reliable.

In 2021 we started using a robot that sounded like a human to call instead. It could handle the ~80%+ of calls that don’t use any critical thinking. At a guess, that’s maybe 5-10% of our division’s workforce that wasn’t needed anymore.

With the amount of jobs like this that are 100% bullshit, I’m sure there are plenty of other cases where businesses can save money by buying an automated bullshit generator, instead of hiring a breathing bullshit generator.