Steam is available in over two hundred countries and you think 100 employees is enough to manage that? To do the account support, billing support, vendor support, user content moderation, technical support, hardware partnerships, server management, platform development, legal compliance, business development, web development, database management, HR, accounting…etc in multiple regions and in every respective language? One employee per every two countries?! Figure it out.
Hey, you make a lot of great points and thanks for the perspective and depth of engagement. I think “paying vendors for services you don’t want to run internally” is exactly outsourcing. With the ubiquity of big cloud services though, I hesitate to call that outsourcing even though it fits that definition. Maybe cause that’s more about the hardware than the people, I dunno. I checked real quick and seems like they do have their own data centers but use AWS and others as well around the world.
I think I may have a different default definition of outsourcing than others though after working tech support in the US for bigger companies through other smaller outsourced companies in the US. A lot of people probably assumed I meant overseas as in outsourced tech support to India. I agree with your scaling estimates and most everything else you said. Someone’s gotta design dem summer sale logos too though lol. Cheers.