Dragon Age’s drop in reputation had nothing to do with launchers, given many if not most players were on console.
“Simplicity” is arguably what killed it, because they had an excellent formula with Origins, and “simplified” it to the point it lost its identity as a true RPG.
And this, friends, is why so many businesses are closing their forums and other public facing, indexed spaces and using Discord. It’s a black box that they can gatekeep. No complainers allowed to kill the “vibe”, no publicly searchable database that will keep track of what has been deleted, and no visibility for the negativity to the general public doing a Google search on the product.