I was referring to what was stated in the video. The issues with poor benchmarking and the billetlabs issue (email sent to the wrong recipient). I am not sure why you think any of it implied that it is ok to treat people without respect if the organisation is below a certain size. I was referring to ensuring that a company culture of being humble, responsible and accountable via a monthly or bi monthly review. It could have potentially caught the issue with billetlabs and even several issues with the benchmarking. This is perhaps easier done in a small company but needs to be nurtured and reinforced in a bigger one. I hope my position is more clear.

Glad to see this video, even with some of the drawbacks mentioned in the comments. I think everyone needs a path to redemption and LMG should get a chance. I think that this “reflection” should be more regular. LMG is no longer a small company and like it or not, they need to regularly be ahead of these situations. I really hope that they will take a week ever month or two to review any new screw ups and remedy them. Process will not solve everything, ensuring a company culture that has key values will triump process. It takes time however. I wish them the best.

I think you are missing out on the difference. Errors are made and that wasn’t the issue, the issue was not taking the time to properly correct and stop misinformation from spreading (comment not pinned, replacement of videos without notifying of the change, never ever taking down a faulty video). Not doing the right thing should and will have a negative impact on your reputation. If gamer nexus does the same, I would support every other channel that calls them out on that. Billet labs not suing isn’t proof that the way it was handled was acceptable. Billet labs seems to have taken the high road to try and move ahead of what is unacceptable behavior from LMG. I also disagree on the free advertising. Advertising is helpful if you have a product to sell, trashing the reputation by improperly testing simply because LMG cannot be “troubled” to do their job properly is indicative of bad management.

LMG has two choices, either they stop calling themselves a real tech reviewer and go all in the “entertainment” genre or be accountable to be a respectable tech reviewer. GN rightfully pointing that out for no financial gain is what I consider a true friend moment. We all make mistakes, LMG has a rare opportunity to really reflect and decided to correct thanks to the efforts of someone that has the courage to call things out, especially given the clout LMG has in this space.